Refund policy

There is a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (un-used/not burned).

To start a return, you can contact cactusvinellc@gmail.com.  If your return is accepted, you will be sent instructions on how and where to send your package.  Buyer is responsible for the cost of return shipping.  Items sent back without first requesting a return will not be accepted.  

You can always contact for any return questions at cactusvinellc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right..

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact cactusvinellc@gmail.com.